osTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market. The best part is, it’s completely free.
osTicket’s core features not only rival, but also exceed most high-priced help desk solutions – you get access to all the features — for free (no feature matrices!).